About Lilitha Hotel

Discover Our
Lilitha Hotel: Offering Unparalleled Hospitality and Comfort

Lilitha offers:

• Accommodation, Conferencing, Catering and Spa treatments.
• Established in September 2010
• 4-star by the TGCSA
• Its target market is mostly business and leisure travellers

Our location is ideal for business people who want to be central in Butterworth with easy access to roads and shopping.

Our proximity to the Police Station brings an element of extra safety in our establishment.

• We are a 100% women owned Black Economic
• Empowerment company,
• Owner Managed,
• Driven by our team’s passion for service excellence, continuous training . and development, and 100% commitment to customer satisfaction.
• We achieve this by a combination of unique features including our people, networks and customers.

We cater to a diverse clientele of business and leisure travelers alike, ensuring a memorable and enjoyable stay for all.

Our team of skilled professionals, along with our numerous awards and accolades, sets us apart as leaders in the industry.

What do we Offer and Do?

  • Fresh nutrition balanced meals prepared from our
    kitchen by experienced chefs.
  • 32 – Clean, Comfortable and Relaxed stay away from home for corporates, government and leisure travelers.
  • Conference facility that seats a maximum of 100 people.
  • Shuttle Services – We offer airport transfers & shuttles for individuals and groups of up to 30 at a time.
  • Spa Treatments – we offer spa treatments with various services, gel nails, manicures, pedicures, Facial and Full Body Massage, Swedish, Aromatherapy, Hot Stone.

Our Vision

is to be the hospitality partner of choice locally recognised and respected, by providing memorable professional experiences for our guests, offering rewarding employment and environment for our people and delivering genuine value for our community“.

Our Mission

We outline its mission statement as follows:

  • Provide short term, medium term and long-term accommodation for travellers.
  • Provide on-site food and beverage (room service and restaurants), meeting and conference services and facilities, and a spa.
  • We will be recognised as a successful establishment offering quality services and experiences which exceed our guests’ expectations.
  • We will create a learning environment in which all employees are trained, motivated and take pride in being part of the team.
  • We are committed to continuous improvement, innovations, fun and an obsession with service excellence to making a difference every day and to being the best.
  • We will at all times be responsible towards our stakeholders, including the communities we serve.

Our Values

Management and employees, live by our Values:
L – Leadership
I – Innovation
L – Loyalty
I – Integrity
T – Teamwork
H – Hygienic
A – Accountability

Our Objectives

  • Improve the financial well-being of the business (Increasing Operating Revenues and Reducing Operating Costs).
  • Improve customer satisfaction and loyalty,
  • Encourage Employee Innovation,
  • People Development (Employee Training & Advancement and New market Identification).
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